Q & A For Customers and Members

1. What is FHA?
Florida Health Administrators/Florida Health Choice Network is a Preferred Provider Organization that contracts with physicians, hospitals, ancillary facilities and other health care providers to form a preferred provider network that is accessed and utilized by FHA's payor clients and their members. Per FHA's contractual agreements with its providers, these providers have agreed to furnish their services at discounted rates to the members of FHA's payor clients.

2. Is FHA an insurance company?
FHA is neither an insurance company nor a health plan. FHA also does not function as a claims administrator. FHA simply offers the utilization of its network to their payor clients and members, who in turn are able to capitalize on the discounted fee schedules that FHA has negotiated with its Providers.

3. What are the advantages of utilizing the FHA network?
The advantages of utilizing the FHA network are twofold - cost and quality. FHA's providers offer their services at discounted rates, often far below what is normally charged for those services. FHA's providers are also carefully screened to ensure that they meet the high quality standards expected by payors and their members.

4. How do I know if FHA has providers in my area?
By utilizing the "Find a Provider" functionality contained within this website, one can find FHA providers in their area.

5. Does FHA accept any applying Provider?
No, FHA will not add a provider to its directory if the provider's qualifications and record do not demonstrate a high standard of care and our credentialing standards are not met.

6. My doctor or facility is not currently part of the FHA network? Can I request a provider or facility for the FHA network?
Yes, FHA gladly accepts and acts upon all provider requests that are submitted. These requests provide an avenue whereby FHA can better meet the needs of its payor clients and their members, and FHA's focus is to continually provide the payor and member communities with access to the providers of their choice. The simplest way to request a provider or facility is to utilize the "Request a Provider" section contained within this website. Provider requests can also be emailed or called into FHA as well.

7. How can I learn more about FHA?
The best way to learn about FHA is by reviewing this website. However, our staff would be glad to answer any further questions you have via email or upon you calling our corporate office at (954) 491-3234.