1. Our Notice
Florida Health Choice Network, A Florida Health Administrators Product, appreciate the opportunity to provide health care services to you and your family. In the course of providing network access or administering benefit plans Florida Health Choice Network, A Florida Health Administrators Product, must collect, use and disclose nonpublic personal information. We consider this information private and confidential and consequently we have policies and procedures in place to protect the information against unlawful use and disclosure. In addition, law requires us to:

A. Generally keep confidential your nonpublic personal information while providing for the uses and disclosures described here which are necessary to administer your health care benefits: and

B. Provide you with this Notice of our legal duties and privacy practices with respect to your nonpublic personal information. Please review this Notice carefully. If you have questions about this Notice, please contact us. The effective date of this notice is July 1, 2001. Please be aware that this Notice may be updated form time to time.

2. What is Nonpublic Personal Information?
Nonpublic personal information ("NPI") is information maintained by Florida Health Choice Network, A Florida Health Administrators Product, that identifies an individual enrolled in a health benefits plan administered by Florida Health Choice Network, A Florida Health Administrators Product, and relates to the person's participation in the plan, the provision of health care to that person, or payment for the provision of healthcare to that person. NPI does not include publicly available information, or information that is available or reported in a summarized or Aggregate fashion that does not identify any individual person. NPI includes information that federal regulations refer to as "protected health information" and certain state laws refer to as "nonpublic personal financial information" and "nonpublic personal health information."

3. What types of Nonpublic Personal Information do we collect and disclose?
In order to administer benefits and operate our programs, we collect the following types of information about you and your dependents: (a) Information we receive directly or indirectly from you, your employer or health benefits plan sponsor through enrollment forms, surveys or other forms, in writing, in person, by telephone, or electronically including email and our website (e.g., name, address, social security number, date of birth, marital status, dependent information, employment information, medical history): and (b) Information we collect from affiliates, health care providers, and others regarding your health care services and your coverage (e.g., health care claims and encounters, medical history, eligibility information, payment information, and service request, appeal and grievance information).
Florida Health Choice Network, A Florida Health Administrators Product, discloses NPI to affiliates and third parties, as permitted by law. We do not disclose and do not intent to disclose NPI other than as authorized by the member (directly or through the policyholder, subscriber, or other personal representative) or as permitted by law including but not limited to processing and servicing transactions, administering health care benefits including reporting, investigating or preventing fraud or material misrepresentation, underwriting, processing premium payments, claims processing, and utilization review, and to comply with other federal, state or local laws, rules and other applicable legal requirements.

4. How do we protect the confidentiality of your information?
Within Florida Health Choice Network, A Florida Health Administrators Product, we restrict the access to your NPI information to those employees who need it to provide products or services to you and your dependents. When storing NPI electronically or on paper, we maintain physical, electronic and procedural safeguards to protect against unauthorized access and use. For example, access to facilities is limited to authorized personnel and we use various technologies to protect information we maintain electronically. We also have established a Privacy Officer, who has overall responsibility for developing privacy and security policies and procedures to safeguard NPI against uses and disclosures that are inconsistent with applicable law. Our Privacy Officer is also responsible for training and educating our personnel regarding our privacy and security policies and procedures, and for overseeing the implementation and enforcement of these policies and procedures.

5. How do we inform members about future updates?
Updates of this Notice will be posted on this Website, in this location.

6. How can you contact us if you feel that your information has been used inappropriately?
If you believe that your privacy rights or terms of this Notice have been violated, please follow the applicable complaint, grievance or appeal process set forth in your plan documents.